I have WD WD10000H1U-00 1 TB external drive. Till today it was working perfectly but last night it started to act very strangely. The drive and everything was available but the files along with directories got disappeared. Ultimately windows showed me empty drive. The strange thing happened when I reboot my PC, I could see the files again. I tried Chkdsk utility, but it didn’t give any error. What is the problem that files disappear then reappear after reboot? Are there further tests so that I may run to find the problem?Files Disappear Then Reappear After Reboot

Well, your problem can be solved; just go for these instructions.

  • First of all you will need to backup your necessary files. When you realized that your computer is intact, make an image of your drive by using Disk Doctors NTFS Data Recovery software. The created image file can be saved in external drive.
  • The information you gave doesn’t clarify the genuine problem; however, it is fundamentally input/output error message.
  • The error shows you the symptoms but not the causes.
  • You can use your drive in external enclosure and then see if the problem exists.
  • If the problem still persists, then it might be some physical problem of the hard drive.
  • For any physical problem relevant to hard drive, always rely on professionals like Disk Doctors who are working for more than two decades in the data recovery field.

For more information, reach us on our number: 1.800.347.5377.

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I wanted to extend my ultimate gratitude and thanks to you and your team. Not only did your company recover the data quickly and at half the price of other companies, everything was recovered and our office is back on track after the NAS failure. I really appreciate a company doing its business so well as Disk Doctors did; and will definitely sing your praises for all to hear. Excellent customer service all around. Thank you again!
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What do you do when a power surge destroys your hard drive and you loose hundreds of hours of work, irreplaceable images, and your ability to complete jobs for clients with looming deadlines?  My first instinct was to cry, then scream.  My IT manager tried and failed to recover my data and recommended that I try a disaster recovery service. We went on line and called several companies, and when we reached the Disk Doctors, we knew we had found a company that could help us.  I delivered my toasted hard drive to their Vancouver location late in the afternoon and by 6:30 am the following morning a representative had emailed me with a reassuring message and time line for the work.  The following Friday I received one of the happiest calls of my life. My data had been completely recovered.  I cried and screamed again, this time with joy!  Over the last two days I have been thrilled, delighted, relieved, overjoyed and reassured by the fact that ALL MY DATA is once again accessible. Disk Doctors are now on my top-persons list and I am telling all of my colleagues about their services!!!

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Sandy McKellar, B.Sc. (Forestry)
My hard drive crashed leaving me without my critical financial information and research that is crucial to my business. After checking various vendors on the Internet, I chose Disk Doctor Labs because of their level of service, and they far exceeded my expectations. Aziz Mirza, the manager of Disk Doctor Labs in Norcross, GA, personally took charge of my account, quickly fixed the problems and returned my restored files within a week on a hard drive that I could return for an account credit. Throughout the process, Disk Doctor Labs kept me informed, responded quickly to my calls and delivered my lost files quickly, efficiently and at an extremely fair price. I recommend them unequivocally.

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Bruce Butterfield President The Forbes Group Vienna, VA and Chicago, IL

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